The course would include the various aspects of conflict management. Additionally looking at specific examples that are relevant to the learner based on their own experiences as well as scenario based examples to further illustrate the understanding of controlling and dealing with difficult people.
With over 17 years of experience in dealing with people in a professional manner with regards to conflict management. Have taught at high school level as well as adults. The results have been positive with a visible awareness and mental attitude towards conflict and dealing with it.
A freelance trainer, training Customer Service, Business Admin, Employability, and Retail courses.
Designed and delivered Customer Service and Conflict Avoidance training materials including the lesson plans and scheme of work.
Successfully delivered in the past Induction, COSHH, Manual Handling, General Risk, Fire Safety and Equipment training.
Paula has assisted me in re-vamping my CV and suggesting pointers for cover letters, interview techniques. I felt the advise given was relevant.
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Learning isn't a problem, public speaking lessons for all!
Taking conflict management lessons has never been easier: you're going to learn new skills.
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