My lesson structure will be based on Modules with the inclusion of real world scenarios. I love to work with visuals too. So as I see necessary, I would incorporate the use of graphics and short videos to facilitate easy comprehension of each topic taught. And at the end of each class, we would play around with simple 'take homes', more like activities to help channel the theory learnt into practical events in the real world. Due to the nature of this course, focus would be on fresh graduates and entry levels seeking to have a quick start knowledge, based on my experience, to help them jump-start a rewarding career with the evidence of success written from the very beginning.
I am a Product Manager, in a Lawtech Firm in Lagos, also well versed in Relationship Management & Customer Experience. My success first, as a Call Center Agent in an outsourced Customer relationship firm and thereafter, a Customer Service Personel where I work currently, were part of the determining factors for my promotion in my present career, as it was seen that I proved to be skillful professionally in managing well both internal and external clients, amongst other determinants, to the satisfaction of both my Employer, Line Manager and of course, the important persons in this curve being the CLIENTS. I look forward to imparting this knowledge into you, from my wealth of experience, because beyond becoming an effective and efficient Customer Service Rep, the key concepts I would be taking you through, will help in your everyday interactions with anyone who comes in contact with you, making you one of the most sought afters, as far as Client service is concerned.
Oladunni is an astute communicator, and with her disciplined yet smooth approach, she is bound to help you find your true career "calling" and find the right amplifiers that can help you create the career you desire.
I recommend that you work with her without any reservation whatsoever.
Oladunni is a well-articulated tutor with high sense of responsibility, discipline and excellence. She is good at what she does.
Oladunni is a dedicated and a brilliant teacher of relationship management and customer service experience.
She's detailed, experienced and truly inspiring at what she does.
Working with her, I have experienced leaps in my relationship dealings with my clients.
|At her home||At your home||By webcam|
|1 hour||Not available||Not available||₦4000|