English Language, reading and writing skills and English Literature, with cognate years of experience in International Schools

Imaobong's CV

PROFESSIONAL PROFILE
A resourceful professional with diversified experience in tutoring and counselling, client relationship management, business development and office management with a proven record of proactively providing result-oriented client Service and Person Management aimed at achieving set organizational goals.


SKILLS & COMPETENCE
TUTORING & COUNSELLING
CLIENT RELATIONSHIP MANAGEMENT
BUSINESS DEVELOPMENT
OFFICE SUPPORT &MANAGEMENT

CAREER SUMMARY
• Two (3) years Teaching and Development/ Counselling
• Four (4) years Business development experience
• Four (4) years Hands-on Client Relationship Management experience
• Two (2) years Administrative duties


WORK EXPERIENCE

FYE INSTRUCTOR (First Year Experience) 2017- Till date
American University of Nigeria

• Tutoring First year students on FYE courses ( AUN resources, study skills, Leadership, Community service, AUN code of conduct and Financial Literacy)
• Coordinate academic events and programs for first year students
• Referrals to learning programs relevant to new students

SKILLS & ABILITIES
• Competent in computer application programs like Microsoft Word, Excel and PowerPoint
• Ability to work effectively with minimum supervision.
• Time and task management skill
• Excellent communication skill


ACADEMIC ADVISOR 2017- Till date
School of IT & Computing
American University of Nigeria
• (Freshmen advisees) Meet with advisee during orientation to assist student with initial adjustment to university academic life.
• Assist students in planning a program consistent with their abilities and interests.
• Discuss and reinforce linkages and relationships between Advising office, Faculty and their schools.
• Coordinate advising events like degree planning and understanding your grades for freshmen.
• Follow-up with the Faculty advisors on any report of students with unsatisfactory work, notice of class probation for poor attendance, and attitude to learning.
• Generate reports on Students performance per semester for auditing and filing.
• Approve all designated educational transactions (e.g., pre-registration/registration schedule, drops/adds, withdrawals, change of major and advisor, waivers, graduation requirements, etc.)
• Maintain an up-to-date Advising Portfolio, with a summary record of performance to date (grade reports, transcript, requirements completed, etc.)
• Inform and, if necessary, refer students to other institutional resources when academic, attitudinal, attendance, or other personal problems require intervention by other professionals. (e.g., Counsellor, Faculty Advisors, mentors, writing Centre, etc.)
• Correlate student’s results at end of semester according to academic sanctions, like probation, restriction and suspension. Then communicate their standings via mails and letters to students and parents respectively.


TEACHER
Winning Gates School, Alagbado- Lagos 2014-2016
• Taught Literacy and Numeracy (Primary 1 & 11)
• Taught Jolly Phonics (foundation class)




BUSINESS DEVELOPMENT OFFICER 2009–2014
Union Bank of Nigeria PLC Lagos
• Brought in new customers into the bank’s network
• Coordinated deposit mobilization
• Reactivated of dormant accounts.
• Effectively Handled and processed customers request on account balance information, Interest rates, Loans and Overdraft etc. aimed at meeting customer’s needs
• Requisition for customers Automated Teller Machine (ATM) card
• Managed electronic payment and revenue remittance of Federal Inland Revenue Service and the Lagos state government







CUSTOMER SERVICE EXECUTIVE 2006 – 2008
Regency Business Rooms, Lagos
• Client Service/Resource person
• Administrative & Secretarial duties
• Marketing of company facility
• Organize & Facilitate Training programs


OFFICE COORDINATOR/CLIENT SERVICE 2004 – 2006
Abaden Properties, Lagos
• Attend to customers enquiries
• Coordination of office activities.
• Marketing company’s property services{locally & International}
• Follow-up of all office Transactions


ADMINISTRATIVE SUPPORT [NYSC] 2002 – 2003
Nigerian Civil Aviation Authority Lagos
• Correlation of statistical data of all airports within Nigeria.
• Registration of foreign airline representatives, cargo agents and aviation training institution in Nigeria.
• Handled monthly inspection of aviation training schools, travel agents and cargo.


EDUCATION
MPIA – Masters Public & International Affairs 2012
University of Lagos

B.A English and Literary Studies 2001
University of Calabar, Calabar

Senior Secondary School Certificate 1996
Air force Secondary School Ikeja, Lagos

TRAINING & CERTIFICATION

Advising Core Competencies and Core Values (Online) May 2018
NACADA USA

Sales Training/ Customer Service course November 2012
Impact Training and Management consulting

Fundamentals of Credit Training November 2012
IBFC A gusto

Intermediate Advanced Banking Operations November 2012
FITC





PROFESSIONAL MEMBERSHIP
Associate Member
Chartered Institute of Personnel Management of Nigeria (CIPMN)